After Sales Services
At Spaceman we sell the ability to dispense product. We know how profitable your machines are and we are aware that equipment down time is the biggest potential cost to your business.
Bearing this in mind we take the utmost care to ensure only the best support. We pride ourselves with our industry leading equipment which is backed up by the highest level of after sales support and extended warranty options.
Nationwide Support
Led by our Professional Technical Team our 50 + Blue Ice Certified engineers are spread across the length and breadth of UK and Ireland to ensure a fast and efficient service wherever you are located.
Reliable
We have an unparallel 90% first time fix rate which always offers our customers guaranteed peace of mind.
Transparency
We consistently are in touch with our customers’ needs to ensure we improve our services in line with requirements.
Our Philosophy
"To provide our users with the highest quality equipment and second to none customer experience for a reasonable price."
REQUEST ASERVICE
In order to gain optimal reliability on your machine you must service your machine annually. If your machine currently requires a service please get in touch so that we can get this organised for you quickly and professionally.
EXTENDEDWARRANTY
For further peace of mind we offer extended warranty on all of our equipment, available on a rolling basis for Years 2 & 3 at affordable rates payable on a month to month basis. Contact us today to find out more.
SPEAK TO A TECHNICIAN
It is our commitment to you that you are satisfied with your Blue Ice Machine and receive only the best possible customer service experience each time you contact our parts and service department.
MAINTAINING YOUR MACHINE
How do you guarantee you’re getting the best from your machine? Regular cleaning and maintenance of your commercial machines, that’s how!
This will ensure that you generate profit at all times and gain optimum reliability of your machine – your machine will last up to 10 years when well maintained. At Blue Ice Machines we know how profitable your machines are and we are aware that equipment down time is the biggest potential cost to your business. Bearing this in mind we ensure to advise our customers to take the utmost care of their equipment.
As part of our support to our customers we supply you with a full maintenance plan to ensure minimum down time of equipment, keep your machine running by looking after your equipment correctly.
SPARE PARTS
Spaceman offers guaranteed peace of mind, with the best quality equipment available to market always backed up with a fantastic after sales support.
It is our commitment to you our customers, that you are satisfied with your machine and receive the best possible customer service experience each time you contact our parts and service department. Our online spare parts shop ensures a fantastic user experience enabling our customers to find the spare parts they need quickly and smoothly.
All spare parts are stored at our UK warehouses allowing for a next day delivery service nationwide and a 2-day lead time to Ireland.
TROUBLESHOOTING
Guaranteed peace of mind
Spaceman, the smart choice for industry leading soft serve equipment
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